I have been working for a supplier for about 6 months when I had sales of 100-300 orders daily, we were good. But I when started to scale and got more than 1000 orders daily, my previous supplier can hardly follow up, so I have to stop scaling until I found Sumai. With the help of Sumai, I never worried about the fulfillment, even sometimes we got 3000 orders one day, Sumai can totally support my sales. This is amazing that how can Sumai be so flexible.

The Chinese New Year of 2015 was a nightmare for me, I had tons orders during that time, I never thought it was just the beginning of my nightmare, my previous supplier hold my orders for almost 20 days, because he was on CNY holiday and he did not prepare any stock to survive the CNY, many customers raised disputes for refund, that was a disaster. So, when I met Sumai on Facebook, they told me that will handle this situation, I gave them a try. I scaled a lot on CNY of 2016, Sumai can still fulfill my orders as usual.

I am currently running 9 stores, also we need to deal with many problem orders from our customers due to damaged items, sending wrong items. The point is that it is very inefficient to deal these problem orders with my vendor, we got tons messages back and forth on skype, either they miss the messages or they forget to deal with them, PayPal refund rate kept growing because of slow respond. Luckily, I was recommended to Sumai by my friend, they have developed a great system to help me ship the orders precisely, meanwhile they have their own after-sales system to help us manage the problem orders, my Vas said this system makes their jobs 100 times efficient.